Returns, Exchanges, and Refunds

At FratRings at FraternityRings.com, our rings, pendants, pins, and custom jewelry pieces are crafted to order. Each piece is prepared specifically for the customer’s selected organization, style, size, finish, engraving, and personalization details.

Because these are made-to-order craft jewelry pieces, we generally cannot accept standard returns or exchanges once an item has been produced, shipped, delivered, or worn. A personalized or organization-specific ring that has already gone out to a customer cannot be resold as new to another customer.

Before placing your order

Please review your order carefully before checkout. Confirm your ring size, spelling, personalization, organization, chapter, crossing year, finish, and any custom engraving. For ring sizing, we strongly recommend being sized by a local jeweler before ordering.

Returns and exchanges

Standard returns and exchanges are not available for made-to-order items due to incorrect sizing, personalization entered incorrectly at checkout, change-of-mind requests, or preference changes after production begins.

If we make a production or fulfillment mistake, we will make it right. Please contact us with your order number and clear photos of the item and packaging so our team can review the issue and provide the appropriate solution.

Damaged or incorrect items

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us right away so we can evaluate the issue and help resolve it.

Refunds

Refunds are reviewed case by case. Approved refunds are generally limited to verified production issues, fulfillment mistakes, or situations where FratRings determines a refund is the appropriate solution.

For help with a return, exchange, damage claim, or order issue, contact us at ana@fratrings.com.