FratRings Lifetime Care

Your ring carries the story.
We help you protect it.

Every FratRings piece is made to order. If we make a mistake, the size is not right, or the finish wears over time, you have a clear path forward.

Find my care option Contact customer care
7 daysto report an order error
Lifetimecare for eligible plated rings
900+verified customer reviews

No confusing fine print

Choose what happened

Complimentary replacements apply when the mistake is ours. Sizing mistakes, worn finishes, and silver upgrades use reduced-fee service programs.

01 Complimentary

We made a mistake

Received the wrong size, design, personalization, or a damaged item because of our error? Tell us within seven days of delivery.

  • Replacement at no cost
  • Applicable shipping covered
  • Order number and photos required
Report an order problem →
02 Reduced-fee service

The size is not right

Because every ring is made to order, we cannot offer a traditional exchange. Eligible plated rings can be remade in the correct size.

  • Contact us within seven days
  • Eligible plated rings only
  • Personalized service available
View wrong-size program →
03 Lifetime care

The finish has worn

Plated finishes naturally change with use. Eligible rings can be remade through our Lifetime Ring Care Program for a reduced service fee.

  • Same design, size, metal, and organization
  • Available once per 12-month period
  • Service and shipping charges apply
Replace a worn ring →
04 Premium upgrade

Upgrade to sterling silver

Apply what you originally paid for your plated ring as credit toward the solid .925 sterling silver version of the same design, when available.

  • Solid metal—not a plated silver finish
  • Designed for long-term ownership
  • Availability varies by design
Explore the silver upgrade →

Simple from here

How the process works

  1. 1

    Tell us what happened

    Choose the care option that best describes your issue.

  2. 2

    Share your order details

    Have your order number and any requested photographs ready.

  3. 3

    Confirm eligibility

    Our customer-care team will review your original order.

  4. 4

    Complete the service

    Follow the instructions provided for your replacement or upgrade.

Protect the finish

A little care makes a big difference.

Plated jewelry stays brighter longer when it is kept dry, clean, and protected from chemicals and abrasion.

01Remove your ring before washing, bathing, swimming, exercising, or manual work.
02Avoid perfume, lotion, cleaning products, and other chemicals.
03Wipe gently with a soft, dry cloth after wearing.
04Store separately in a dry jewelry pouch or box.

The important details

Frequently asked questions

Do you accept standard returns or exchanges?+

Our rings are made to order in the organization, design, size, metal, and personalization selected by the customer. For that reason, we do not offer standard returns or exchanges. The care programs above provide options for eligible order errors, sizing mistakes, worn finishes, and silver upgrades.

Is every replacement free?+

No. A replacement is complimentary when FratRings made the error or the item arrived damaged and the issue is reported within seven days. Wrong-size replacements, worn-finish replacements, upgrades, and shipping may require payment.

Can a solid sterling silver ring be resized through this program?+

No. Solid .925 sterling silver rings are not eligible for the plated-ring sizing or finish-replacement programs. Please confirm your size with a professional jeweler before ordering.

What if I cannot find my order number?+

Email ana@fratrings.com with the purchaser's name and email address, and our team will help locate the order.

Still not sure?

We will help you choose the right option.

Contact customer care

ana@fratrings.com  ·  (512) 387-0565